Sustainable Sales Manager, Global Aftersales

About Us

Dyson is built on sustainable principles. At every step, we have focused on solving problems; engineering better technology, using fewer materials and less energy.

We are led by engineers, and their approach – to do ‘more with less’ – has been evident in our products and technology, from the first Dyson vacuum cleaner, the DC01, right through to our future product pipeline.

Our sustainable principles are not just in what we make. It’s also in the buildings we restore to use for our research and development. Our charitable work is important to us too, including the James Dyson Foundation and James Dyson Award, which encourage young people to solve the problems of our time.

And we use sustainable practices in how we produce food, using the latest agriculture technology at Dyson Farming.

In this role you will be a key member within the Dyson Global Aftersales team to shape our strategy across Contact Centre, Repair Ops and Sustainable Sales. Whether it’s developing strategy for new channels or creating opportunities for refurbished products, you will be instrumental in reinforcing Dyson’s sustainability message to our owners and the world.

About the Role

As the Manager – Sustainable Sales at Dyson, you will play a pivotal role in shaping the future of our business. You will help to develop, drive and support the Sustainable Sales strategy for Dyson globally, including adaptation & alignment with Regions & Markets, along with Dyson on-going development plans and in anticipation of external changes. This role also supports key markets/regions to drive their channel strategy and development, measures success, and ensures a balanced, profitable portfolio that enables the long-term success of Dyson.

• Drive Sustainable Sales channel entry projects, which entails business case building, commercial framework creation, operational flow mapping, network planning and global standards setting in various aspects

• Establish strong working relationships and work collaboratively across different Group business functions, such as Supply Chain, Commercial, Finance & Communications

• Partner with wider Dyson Community to develop the channel portfolio for the regions & key markets

• Conduct strategic analyses in Sustainable Sales (refurbished products) according to business needs (market dynamics, business models, emerging growth opportunities, competition landscape, economics, industry financial drives) using an analytical framework to develop a holistic view strategy

• Monitor and optimize channel performance & support Group in developing principles and guidelines for regions and markets

• Leverage market research and partner with analytics support to identify opportunities for profitability and growth

• Support business case development, with partnership and collaboration with Finance and various core teams

• Work closely with key stakeholders to monitor and review projects (regular cadence & end-to-end project delivery and closure)

About You

• 5+ years’ work experience in consumer goods, preferably in refurbished products

• Bachelor’s degree in Business, Engineering or relevant field

• Experience in managing projects and stakeholders across multiple markets, with keen sensing of local challenges and cultural differences.

• Experience with consumer trends (prior experience with refurbished consumer electronics will be an added advantage)

• Demonstrated ability to assess and understand a variety of internal/external, economic, financial factors with impact analysis to the business

• Strong leadership, communication, and interpersonal skills

• Excellent problem-solving, analytical, and strategic thinking skills

• Analytical mindset with the ability to use data to drive decision-making

• Proficient use of Microsoft applications (Excel, Powerpoint, Word). Prior experience with MS Power Platforms (PowerBI, PowerApps, PowerAutomate) will be an added advantage

• Ability to work independently and prioritize multiple tasks in a fast-paced environment

• Excellent verbal and written communication skills, comfortable in working at all levels of the organization

• Project management certifications (PMP, Lean Six Sigma, Agile, etc.) will be an added advantage

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.