Summary
- Salary
- Competitive
- Team
- Customer Service and Inside Sales
- Location
- Canada - Toronto Office
About us
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
Airblade™ hand dryers - and is sold in more than 75 countries. We have committed a $3 billion investment in future technology and will develop four new portfolios of technology in the next four years. Our Professional product line ranges from hand dryers and air treatment to personal care. Dyson technology for business is engineered to deliver superior performance for a wide range of businesses. Dyson products solve problems others ignore and we bring a unique approach to solving problems for Canadian business.
About the role
The Inside Sales Executive will support both the For Business (B2B division) and the Field sales team with our key retail partners for our consumer products. This role will be responsible for optimizing and executing our inside sales strategies to maximize revenue generation within the assigned channels of responsibility.
For B2B this role is the first step in the sales journey in building sales and generating leads for the For Business (B2B) side of Dyson. This role will optimize ways of working to maximize inbound sales opportunities and is responsible for pre-qualifying inbound opportunities for sales pipeline growth, handling internal D2C sales transactions for select customers and scheduling sales team meetings via inbound and outbound activities.
For Field Sales, this individual will work with a listing of accounts across Canada and execute strategies to best influence sales within their accounts. This role will support customers via Telesales as well as Virtual Education Opportunities. Driving both sales-in and sales-out behaviour with these select retail partners will play a significant role in achieving the overall company objectives.
Optimize and execute strategies to maximize inbound sales inquiries and direct transactions via phone, email, and web leads (50%):
B2B Inbound:
Utilizing existing tools, build system to handle inbound calls, emails, and web leads by properly qualifying and entering information into CRM system.
Appropriately qualify all inbound leads and complete D2C transactions utilizing transaction OneView system (direct sales), and by collaborating with BDE team to send select leads to distribution partners (indirect sales)
Field Sales Inbound:
Develop system and identify tools needed to appropriately handle inbound calls, emails from our retail partners and provide information on latest promotional offers and educate on NPD. Convert inbound enquiry into a sales opportunity to gain more share of retailer for all relevant categories.
Provide as needed training and merchandising materials to help drive increased sales-out
Utilizing existing tools, optimize ways of working and systems to conduct targeted outbound sales calls to potential new customers and book qualified meetings for sales team (50%):
B2B Outbound:
Recommend and execute targeted outbound campaigns via existing Dyson database information, trade events, targets from sales team and purchased data.
Respond to and qualify inquiries that come from digital and off-line sources- print ads, social media, paid search, and word of mouth.
Field Sales Outbound:
Build strong customer relationships with key decision makers and sales associates.
Educate the Value of Dyson & engage, create energy around the products & the solutions they offer.
Develop strategies and plans to ensure call targets per day are met and frequency expectation is achieved.
Provide clear, concise communications supporting stores on informing of key activities/opportunities.
Clearly document interactions with stores using tools provided.
Fulfil other duties as required:
Special projects as directed by manager
Relish the opportunities to pick up new activities that fall broadly in the purpose of the role
Ability to work independently and to take initiative to think outside the box and identify opportunities for improvement
Identify problems and find solutions.
About you
Proficient in English and French
1+ years telephone/inside sales experience
Proven history of reaching and exceeding targets
High School Diploma required; Bachelor’s Degree preferred
Knowledge of CRM systems and/or scheduling tools preferred
Experience communicating with various levels of an organization
Strong organizational skills, able to deal with multiple tasks simultaneously
Ability to clearly provide direction in written and verbal communications
High sense of urgency and willingness to take ownership and see problems and challenges through to resolution
Proficient in computer skills- Excel, Microsoft Word and Outlook
Comprehensive IT skills- Daily use with Sales Force and SAP OneView is key component of this role
Must be highly motivated and enthusiastic team player
Must thrive and be driven by targets/KPIs
Ability to learn and adapt in an ever-changing and growing environment
Dynamic, energetic and engaging phone voice
Ability to influence customers via phone and email
Must have customer service experience
Able to effectively work independently, as well as within a team structure.
Excellent written and verbal communication skills in French and English
Benefits
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
• Dyson Matching RSP contributions
• Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
• Short-Term and Long-Term Disability
• Employee Referral Program
• Generous Dyson Product Discounts
Lifestyle benefits:
• Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
• Generous Maternity Leave Program
• Employee Assistance Program
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
