Sales Order Processing Lead, Korea

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

From its beginnings in cyclonic vacuums, Dyson’s portfolio has grown to include five main areas of technology: Cord-free and corded vacuum cleaners, hand dryers, lighting, environmental control machines (purifying fans, heating and cooling fans and humidifiers) and hair styling tools, which are sold in more than 82 countries across the world. We are on a mission to improve our customer’s lives: whether that be by making the the air they breathe safe and clean, or connecting them to high performing machines, which keep their homes clean.

About the Role

The SOP Lead is a key position within the team and responsible for 1) End to End order processing operations – Stock allocation, Total Order Management including returns and fulfillment, to enable the stock feeding in assigned location, 2) Process and system enhancement & maintenance, 2) Development/ Implementation/Improvement of flawless work processes and system enhancement, 3) Problem Solving by working with internal team and external 3rd parties and Action planning to avoid issues in future, and 4) Operations excellence in terms of Supply Chain by owning KPI and scorecard 5) productivity improvement, 6) Return to refurb process for efficiency on inventory turns

MAIN ACCOUNTABILITIES:

Supply Chain Operation – Major responsibilities

• Have full ownership of whole order management from order placement to delivery completion including system interfaces and issue handling.
• Ensure order/payment/information flow to enable perfect order fulfilment & delivery execution through several system interfaces by working with commercial team, Supply Chain team and Group IT team internally and 3rd parties in Korea and oversea.
• Manage order cancellation/return processes to execute on time without failure with 3rd parties.
• Resolve Daily operations related issues and provide right resolution and direction to 3rd Parties by collaborating with internal team and IT team outside Korea.
• Own inventory allocation plan execution in terms of Supply Chain via processes and system to deliver best in class customer service.
• Manage the end-to-end reverse product flow, collaborate with cross function to drive the reverse product visibility and clear communication.
• Develop/implement flawless operation procedures and system enhancement as a representative of Supply Chain team to internal team.
• Drive operations excellence and innovation in supply chain side to provide best in class customer service to external & internal customers by establishing KPI & result driven execution.
• Own Supply Chain performance scorecard & KPI in sales operation and drive continuous improvement and action planning by working with other Supply Chain team members and global IT team.
• Generate procedures and process flows for role, if necessary.
• Identify areas of improvement for various processes and implement changes.
• Research the best practice of Sales order management within or without same industry and analyze its implication and applicability to Dyson Korea.

Communication and customer support

• Communicate with the Dyson supply chain team to understand receipt planning and allocation figures to ensure inventory shortages and retailer chargebacks are minimized.
• Work with Dyson internal teams to identify and resolve issues resulting from internal customer.

Other duties

• Demonstrate an acute attention to detail.
• Identify problems and find solutions.
• Think outside of the box, identifying opportunities for improvement.

About You

• Preferred to have +7 years’ experience in Supply Chain Management.
• Preferred to have experience in eCommerce solution integration.
• 3PL DC communication preferred.
• Variety of systems and infra-Project experiences for order management preferred.
• Track record on multi-cultural environments where he or she played a major role on execution and follow-through.
• Strong leadership and responsivity, follow-through, results driven attitude.
• Hands-on, down to earth profile.
• Knowledge and experience on Total Order Management Processes & Execution with ERP system and Market Place platform in multiple industry.
• Experience with eCommerce Supply Chain and Retail Supply Chain
• Experience and Knowledge with SAP or ERP system/process project & implementation.
• Leadership & ownership, Operation discipline, logical & strategical thinking, effective communication skill including English proficiency.
• Strong analytical and problem-solving skills.
• High level of attention to detail and accuracy
• Ability to work independently.
• Project Management Skill
• Knowledge and experience with SAP or ERP or TMS
• Knowledge on online Market place platform and other relevant solution. Also, overall understanding on industry standards and best practice.
• Ability to translate business requirement into systematic flow.

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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.